How can we help?
General FAQ
- Who is Cellular Israel?
- Where is Cellular Israel located and what are the hours?
- What services does Cellular Israel offer?
- How do I cancel Meuchedet? (Maccabi? Israeli medical insurance)
- What delivery services does Cellular Israel offer?
- How do I update my credit card?
- Can I make calls from my Israeli phone when I am traveling out of Israel?
- Is my number kosher?
- Which Credit Cards do we accept?
- Is my phone compatible for use in the US?
- Get out of Bidud with Isaeli SMS2Email
Phone Plans
- What are the different types of Israeli cell phone plans available?
- Do you sell Israeli prepaid sim cards?
- Kosher phones
- Do you rent phones for international travel?
- What international countries can I call?
Texting and Virtual Numbers
- Why is my number coming up as an Israeli number when I call America; didn’t I get an American number?
- I thought the kosher plan includes texting – why can’t I access it?
- Could I port my US number to my Israeli cellphone?
- How could I receive my calls from my US cellphone on my Israeli cellphone?
- How do I text using the SMS 2 Email plan?
Phone Issues
- How do I access my voicemail?
- Why does my phone stop working in some places?
- Why can't I call specific numbers from my cell phone?
- My phone isn't working, how do I fix it?
- How do I retrieve my voicemail from another phone?